Mission : Assist student community and shape them to address challenges of industry.

Achievements :

• Recognized PG teacher by University of Mumbai for MMS & MMM programs.
• Conducted 9+ workshops on “How To Do Business In India” since 2017 at Mumbai; Delhi; Chennai; Hyderabad; Taipei; Hsinchu; Taichung; Kaohsiung along with NTHU and Government of Taiwan
• Managed and organised Corporate Swiss Tour since 2017 for over 35+ IESMCRC students
• Managed and organised faculty exchange between Yuntech University and IESMCRC since 2018
• Managed and organised Corporate India Tours from 2010 to 2015 for over 20+ EMBA students from FHNW University Switzerland.
• Set up MOUs with FHNW University, Switzerland; Yuntech University, Taiwan; NTHU Taiwan; Asia University, Taiwan; University of Limerick, Ireland; CYUT, Taiwan for period of 5 years
• Set up study centre for prospective research scholars at Macquarie University, Australia doing work for CII-India@75.
• Developed a knowledge paper on Multi Screen Behavior for FUSION 2014 by Indian Merchants’ Chamber.
• Developed over 30 projects related to Consumer Behavior & CRM done by students at IEMCRC for industry.
• Set up alliance for faculty, students and research exchange with FHNW, Switzerland.
• Managing collaboration with CII, IMC, and IAS for deployment of faculty and students for development and management of conferences / events.
• Managing Social media marketing projects for CAAYE of Commonwealth Secretariat, UK.
• Member of Indo-Pak delegation of CII-Yi in October 2013.
• Led a student team from IESMCRC for managing social media activities for CAAYE 2012, Mumbai, India; CAAYE 2013, Colombo, Sri Lanka; and CAYE 2015 at Putrajaya, Malaysia
• Completed project studies for Tata Indicom, Mumbai and Ghaffari Associates Inc, USA.
• Conducted MDPs and workshops for GAIL, CanFin Homes, Nirmal Datacom; TMTC, Pune; NITIE and BMA.
• Qualified ISO Lead Auditor and panel member of ISO, Geneva for validation of ISO 9001:2008 Standard.
• Appointed as a Core Faculty by NITIE, Mumbai, for conducting various sessions for a course for over 200 Service Executives of Godrej & Boyce Mfg. Ltd. on ‘Customer Service Management’.
• Continuous teaching assignments since 1985 at SMIMSR; TIMS; NITIE; TMTC, AICAR, BMA, & NMIMS.
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Previous Positions :

• Vice President at Dishnet DSL Ltd.from 2000-2002
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Achievements :

• Introduced new products for Value Added Services (VAS).
• Studied, developed and introduced fax services in India. Appointed member of the Core Team to invite and interact with International potential investors.
• Developed and implemented revenue based strategy for Website management.
• Set-up alliance with GOL, Korea (part of LG group) for online services (OCS).
• Developed and implemented revenue based strategy for Website management.
• Set-up alliance with GOL, Korea (part of LG group) for online services (OCS).
• Conducted a Customer survey for DSL Customers in Mumbai & Pune.
• Improved revenues from sales and service operations for all services in western region.
• Set-up ‘distribution network’ for customer service management and monthly usage collections.

• Chief Executive (Networking) at Datamatics Ltd. From 1992-2000.
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Achievements :

• Worked in Chairman’s Office as Corporate Planner and Business Strategist.
• Established alliances with AT&T, BANYAN, SIA, Hayes, Ascom and EDS.
• Prepared 5-year Business plans for Financial Services, Recruitment, Software Exports, Direct Marketing and IT market in India.
• Set up and managed Businesses for Networking Market in India.
• Set up alliances for product bundling and sales with several leading IT players in India.
• Set up a vast dealer network for modems and software in over 35 cities.
• Developed and implemented ‘Variable Salary Based Incentive Plan’ for all personnel in relation to business achieved.
• Set up User Club to improve client commitment and product support.
• Achieved aggressive market share for Modems and Networking Software every year.

• Deputy General Manager at Godrej & Boyce Mfg. Co. Ltd. From 1989- 1992.
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Achievements :

• Developed the first ever UNIX based software for ‘On-line Customer Complaint Management’.
• Managed a 400 + workforce of managers, engineers, and technicians.
• Played a pivotal role in ensuring better relationship with worker union and drastically reduced ‘worker absenteeism’.
• Improved response time to complaints by involving the distributors and dealers in the service process.
• Developed effective office systems to ensure efficient management of customer complaints, inventories and collections.
• Appointed as a Core Faculty by NITIE, Mumbai for conducting a course for over 200 All India Service Executives on ‘Customer Service Management’.

• Senior Product Executive at Godrej & Boyce Mfg. Co. Ltd. From 1978 - 1989.
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Achievements :

• Marketing & sales for custom-made equipment, steel tubes and industrial storage systems.
• Developed long-term business relationship with prestigious clients like VSSC, BARC, DRDL, ISRO, Toyo, Indian Oil, EIL, UPSC, BHEL, Atlas Cycle, Hero Cycles and Hind Cycles, to name a few.
• Executed large turn-key contracts for UPSC, BHEL, NDDB and SAIL.
• Developed and supplied ‘special products’ for BHEL and SAIL Vizag steel plant.
• Conducted market survey and research for introducing industrial valves in India.
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